Data Deletion Instructions
Here's a section you can integrate into your Privacy Policy or Terms of Service, or use as a standalone instruction document for users requesting data deletion:
How to Request Deletion of Your Data from NextGen Websites
At NextGen Websites, we respect your right to control your personal information. If you wish to request the deletion of your personal data that we hold, please follow the instructions below.
1. What Data Can Be Deleted?
We can process requests to delete personal information that we have collected and stored directly from you, primarily through our WhatsApp communications and as part of our service provision. This may include:
⦁ Your contact details (name, phone number, WhatsApp profile name).
⦁ The content of your communications with us via WhatsApp.
⦁ Project-specific information you provided for our website development services.
⦁ Any other personal data you have explicitly provided to us.
Please Note:
⦁ Legal/Financial Records: Information required for legal compliance (e.g., invoices, tax records) may be retained for specific periods as mandated by law, even if you request deletion. We will inform you if we cannot delete data due to legal obligations.
⦁ Anonymized Data: Data that has been anonymized or aggregated and can no longer be linked to you personally is not subject to deletion requests as it is no longer considered personal information.
⦁ Backup Data: While we will delete data from our active systems, residual copies may exist in our backup and disaster recovery systems for a limited time according to our data backup policies. These backups are securely stored and not accessible for normal operations.
2. How to Submit Your Data Deletion Request
To initiate a data deletion request, please choose one of the following methods:
⦁ Via WhatsApp:
⦁ The easiest way is to simply reply to any of our ongoing WhatsApp conversations with the phrase: "DELETE MY DATA"
⦁ Alternatively, you can send a new WhatsApp message to our primary contact number: +1 (613) 416-8943 (or alternative +91 75088 06090) stating your request.
⦁ Via Email:
⦁ Send an email to our dedicated privacy contact: support@nextgenshopit.com]
⦁ Please use the subject line: "Data Deletion Request - NextGen Websites"
⦁ In the email body, clearly state your request for data deletion and provide details that will help us locate your data (e.g., the phone number you used to communicate with us, your name).
⦁ Via Mail:
⦁ Send a written request to our physical address:
NextGen Websites
1 Matheson Street
Times Square, Causeway Bay
Hong Kong
3. Verification of Your Request
To protect your privacy and ensure we are deleting the correct data, we may need to verify your identity. This could involve:
⦁ Asking you to confirm information you've previously shared with us (e.g., your name, phone number, details of a recent project).
⦁ Requesting that you submit the deletion request from the same WhatsApp number or email address associated with your interactions with us.
We will contact you if further verification is needed.
4. What Happens After Your Request is Processed
Once your identity is verified and your request is processed:
⦁ We will delete your personal data from our active systems and databases.
⦁ We will confirm the deletion with you via WhatsApp or email.
⦁ Please note that it may take a short period for your data to be removed from our backup systems, as per our data retention policies.
5. Contact Us for Questions
If you have any questions about this process, your data, or our data handling practices, please do not hesitate to contact us:
⦁ WhatsApp (Primary): +1 (613) 416-8943
⦁ Alternative WhatsApp: +91 75088 06090
⦁ Email for Privacy Matters: support@nextgenshopit.com
⦁ Manager: Nimit Rajput
⦁ Website: www.nextgenshopit.com]